Hempkoo (“we” and “us”) is the operator of (https://www.hempkoo.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
Return Due To Change Of Mind
Hempkoo will happily accept returns due to change of mind as long as a request to return is received by us within 2 days of receipt of item and are returned to us in the original packaging, unused and in resellable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
through email. (Hempkoo) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Hempkoo will happily honor any valid warranty claims, provided a claim is
submitted within 7 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Hempkoo to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
Transit time Internationally
Generally, orders shipped internationally are in transit for 7- 10 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
Orders are usually dispatched within one business day of payment of an order. Our warehouse operates on Sunday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For a change of delivery address request, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Hempkoo encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Hempkoo at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched.
Parcels are insured for loss and damage up to the value as stated by the courier
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please submit an inquiry at [email protected]m